using self-knowledge THE FIRST POINT OF FOCUS SHOULD BE OUR OWN BEHAVIOUR AND HOW WE INTERACT WITH OTHERS.

The way we are perceived by others sets the tone for how they see us and respond. Our body language, tone of voice and choice of words all show ourselves to others.

Those same elements also trigger responses in us when we observe them in other people we are interacting with.

The more we understand and are able to manage our own behaviour and responses, the more we can choose how and what we communicate.

Click here to read an infographic on transactional analysis.Try It