DWM INVOLVES:

An area s purposes, roles and responsibilities are clearly understood

KPIs are in place to understand all aspects of an area, including Safety, Quality, Delivery and Cost

Systematic control methods are in place for area KPIs

There is a clear understanding of the needs of the internal and external customers

Those needs are translated into improvement priorities and operational practices

Systems in place that maximise associate involvement

Sound plans are developed to continuously improve area performance in the context of the company s overall direction

Long-term, large-scale improvements cannot be sustained without DWM Future Change Management

Improvement Management

Sustain Management

Deterioration

Current State