WHILE ALWAYS RESPECTING THE

THOUGHTS, FEELINGS AND BELIEFS OF OTHER

PEOPLE.

THE BALANCE IS TO EXPRESS YOUR THOUGHTS, FEELINGS

AND BELIEFS IN DIRECT, HONEST AND APPROPRIATE

WAYS.

1. Clearly stating what you want to achieve

2. Establishing common ground and mutual benefits

3. Expressing your opinions even if you know others disagree

4. Listening to and giving consideration to opposing viewpoints

5. Asking open-ended questions to develop your understanding

6. Adopting a problem solving approach

SPECIFIC ENABLING BEHAVIOURS INCLUDE:ASSERTIVE AND RESPONSIVE

COMMUNICATION STYLES ARE ALL ABOUT

FINDING A BALANCE.