MEASURING HYBRID LEARNING

Learning measurement remains a challenge for most L&D functions. Here are our key insights:

Getting a decent set of meaningful measures takes time, usually 12-24 months. It helps to get started, and expect to evolve and build

Measuring is both a science and an art needing robust data, pictures, compelling storytelling

Learning measures need to align with business measures if possible in language, planning rhythm, reporting frequency, return on investment expectations

Defining expectations, outcome and progress measures upfront is well worth the effort

The approach needs to be multi-dimensional like a Rubik s cube

Trusted learning providers may be able to partner in defining and reviewing measures

Strategic Outcomes

Impact over time Tactical

Milestones Progress clues Operational

Repeating Benchmarked

Effectiveness Did it deliver what was

needed? Experience

How was the felt experience? Efficiency

Was it a good use of time, cost, etc.

Contextual Business-specific

L&D contribution? Professional

Trends, standards Up to date?

Relative Benchmarkable

Competitive?

1

2

3

Good learning measures address

three key dimensions

is inclusive and accessible, challenging traditional

boundaries

empowers people to learn and develop in the rhythm

of their work and lives

takes a human-centered approach, blending methods

for greatest impact, enabled by technology, not driven by it

enriches belonging and connection through collaboration

and social learning

promotes an agile and continuous learning culture, where skilling,

re-skilling and futureproofing are role modeled and encouraged

Real hybrid learning

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