LISTEN FOR THE MAIN IDEA Don t listen for the facts only. Learn to

discriminate between fact and principle, idea and example, evidence and

argument.

RESTRICT DISTRACTIONS

Yes, it is the responsibility of the speaker to try

and hold the listener s attention, but the listener must make an effort too.

HOW MUCH TIME DO YOU SPEND LISTENING RATHER THAN SPEAKING? BE PREPARED TO LISTEN. SHARE THE RESPONSIBILITY FOR THE TWO-WAY COMMUNICATION PROCESS WITH THE SPEAKER.

KEEP AN OPEN MIND Be aware of your own prejudices and do not feel threatened by messages

that contradict your beliefs, attitudes, ideas and values.

Don t judge by appearances. Don t jump to conclusions.

tips for effective listening