THE WHAT THE HOW

START THE CONVERSATION PUT THE PERSON AT EASE Ask open questions. Choose a comfortable, appropriate setting.

STATE THE PURPOSE The reason for the conversation

ACKNOWLEDGE FEELINGS Ask questions to encourage sharing. Show empathy, listen and clarify to check understanding

SHARE INFORMATION Find out their opinions

SEEK INPUT Explain your position or ideas. Invite the other person to share their perspective. Ask questions to understand and encourage discussion.

DISCUSS OPTIONS Handle different reactions

DISCLOSE APPROPRIATELY How much are you willing to disclose about how you are feeling personally during this conversation? What facts are you able/willing to disclose?

AGREE On desired outcome

SUMMARISE And agree any actions

END THE CONVERSATION Making sure everyone knows their role; gain commitment and buy-in

21/26