a guide to giving feedback

ACTION

IMPACT

DESIRED OUTCOME

Tell the person what they did or did not; describe specifically what happened.

Describe the impact of their actions on you/the team/the business.

Agree what you would like to see continued or improved upon. It s even more powerful if you can help them identify for themselves what they will do next.

To make the best use of feedback we need to know not only what we did, but also what the impact was and what we should do in future to improve or build on our strengths. Use AID

above to help you structure your feedback regardless of whether it is for praise or improvement.

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