THE ABSENCE OF PSYCHOLOGICAL SAFETY CAN HAVE NEGATIVE CONSEQUENCES When people do not feel safe enough to speak up, for whatever reason, a culture of silence can arise. Amy Edmondson says that No one gains from silence not the individual, team organization, or customer. She describes how dangerous this culture can be by identifying times where, if someone had spoken up:

Mistakes could have been

avoided

Accidents could have

been averted

Lives could have been

saved

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Top tip Take time to reflect