Practice the Push approach (advocacy) When you use the Push approach, you are using advocacy skills.

Practice advocacy skills by following these steps:

1 Clearly state your viewpoint & what you want to achieve

2 Explain the thinking and reasoning behind it

3 Ask questions to engage the other person

4 Listen to the person s ideas and viewpoint

When you use the Pull approach, you are using inquiry skills.

Practice inquiry skills by following these steps:

1 Ask about the other person s viewpoint and objectives

2 Explain the reason for your inquiry

3 Ask questions to deepen your understanding

4 Listen to the person s ideas and viewpoints

Practice the Pull approach (inquiry)

Click here for inquiry phrases you can try out.

Click here for advocacy phrases you can try out.

TRY IT

TRY IT

17/34